Legal Information
Last updated: 16 July 2026 | Applies to: New Zealand players (en-NZ)
Please read these Terms and Conditions carefully before using Captain Cook Casino. These Terms govern your use of our website, games, and services. By registering an account or accessing any part of the Site, you confirm that you have read, understood, and agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using Captain Cook Casino (the "Site"), you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and our Responsible Gambling Policy. If you do not agree to these Terms, you must immediately cease using the Site. These Terms constitute a legally binding agreement between you and Captain Cook Casino.
2. Eligibility
You must be at least 18 years of age to register an account and use the Site. By creating an account, you confirm that you are aged 18 or over and that gambling is legal in your jurisdiction. Captain Cook Casino reserves the right to request proof of age at any time and to suspend accounts pending verification. The Site is intended for use by residents of New Zealand and other permitted jurisdictions only.
3. Account Registration
You may only hold one account with Captain Cook Casino. Providing false information during registration is strictly prohibited. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. Please notify us immediately if you suspect any unauthorised use of your account. Captain Cook Casino will not be liable for any loss arising from the unauthorised use of your account.
4. Deposits and Withdrawals
All deposits must be funded from payment methods registered in your name. Minimum and maximum deposit limits apply and are displayed within the cashier section. Withdrawal requests are subject to verification checks and may take between 1–5 business days to process depending on your chosen payment method. Captain Cook Casino reserves the right to request identity documents before processing withdrawals.
5. Bonuses and Promotions
All bonuses and promotions are subject to specific terms and wagering requirements as detailed on each promotion page. Bonuses are for entertainment purposes and must not be exploited through systematic strategies. Captain Cook Casino reserves the right to withhold bonus funds or winnings if it suspects misuse or abuse of bonus offers. Free spins and promotional credits are non-transferable and cannot be converted to cash without meeting the applicable wagering requirements.
6. Prohibited Activities
The following activities are strictly prohibited: colluding with other players; using software to gain unfair advantage; chargebacks; money laundering; providing false information; creating multiple accounts; and accessing the Site from restricted jurisdictions. Any player found engaging in prohibited activities will have their account immediately suspended and winnings may be forfeited.
7. Intellectual Property
All content on the Site, including but not limited to software, graphics, text, logos, and game content, is the intellectual property of Captain Cook Casino or its licensors. You may not copy, reproduce, distribute, or create derivative works without our prior written consent. Unauthorised use of our intellectual property may result in legal action.
8. Limitation of Liability
Captain Cook Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. Our total liability to you in connection with the Site shall not exceed the amount of funds held in your player account at the time of the incident giving rise to the claim. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Privacy and Data Protection
We collect and process personal data in accordance with New Zealand's Privacy Act 2020. Your data is used to operate your account, verify your identity, process transactions, prevent fraud, and comply with legal obligations. We do not sell your personal data to third parties. By using the Site, you consent to our collection and use of your data as described in our Privacy Policy.
10. Responsible Gambling
Captain Cook Casino is committed to responsible gambling. We provide tools including deposit limits, session limits, cool-off periods, and self-exclusion to help players manage their gambling activity. If you feel gambling is negatively affecting your life, please contact the New Zealand Problem Gambling Foundation or call 0800 654 655.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of New Zealand. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand. These Terms do not affect your statutory rights as a New Zealand consumer.
12. Amendments
Captain Cook Casino reserves the right to amend these Terms at any time. Material changes will be notified to registered players via email or an in-site notification. Your continued use of the Site following such notification constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically.
Questions About These Terms?
If you have any questions about these Terms and Conditions, please contact our support team via the live chat feature on the Site, or write to us at Our team is available 24 hours a day, 7 days a week, including public holidays.